I just wanted to let everyone know that last night The Vegan Collection issued us a partial refund last night. They gave us back the price of the shoes, tax, and half of the return shipping. They said splitting the return shipping costs was “fair” because although they sent us shoes that were 3 sizes too small, the shoes themselves weren’t actually defective.
To be honest I’m happy we got at least some of our money back. I was expecting them to keep everything. But I will certainly never buy anything from The Vegan Collection again.
This whole thing is sad.